35nd Privacy Policy – Your Data, Your Rights

Introduction

35nd ("we", "us", "our") operates the online casino and sports betting platform at https://35nd.pro. This Privacy Policy ("Policy") describes how 35nd collects, uses, stores, shares and protects the personal information of individuals ("you", "the Player") who visit, register on, or otherwise interact with the 35nd platform. This Policy applies to all players based in Bangladesh and to all services offered through https://35nd.pro.

By accessing the 35nd platform, creating an account, making a deposit, or using any feature of the platform, you acknowledge that you have read this Policy and consent to the collection and use of your personal information as described herein. If you do not consent to this Policy, you must not use the 35nd platform.

Information We Collect

35nd collects personal information from players through several channels: account registration, KYC verification, payment transactions, gameplay activity, and automatic technical data collection when you use the platform. The categories of personal information we collect are as follows:

How We Use Your Information

35nd uses the personal information it collects only for the purposes described below. We do not use your data for purposes beyond those listed here without your explicit consent:

• Account management — creating and maintaining your 35nd player account, processing deposits and withdrawals via bKash, Nagad, Rocket and bank channels, and providing customer support.
• Identity verification (KYC) — confirming that you meet the minimum age requirement of 21 years and verifying your identity as required by anti-money laundering best practices.
• Fraud prevention and platform security — detecting and investigating suspicious account activity, duplicate accounts, bonus abuse, and any other activity that may breach these Terms or applicable law.
• Responsible gaming — monitoring player activity patterns to identify potential problem gambling behaviour and delivering deposit limit reminders, session time alerts, and self-exclusion tools where appropriate.
• Service improvement — using anonymised, aggregated analytics data to understand how players use the 35nd platform and to improve game lobby design, payment flow, and support response times.
• Communications — sending account-related notifications (deposit confirmations, withdrawal updates, KYC requests, responsible gaming alerts) to your registered email address or Bangladesh mobile number. 35nd does not send unsolicited marketing emails without your opt-in consent.

Legal Basis for Processing Your Data

35nd processes your personal data on the following legal bases:

• Contractual necessity — processing your registration data, KYC information and payment records is necessary to fulfil the services you have requested by creating a 35nd account and making deposits.
• Legitimate interests — processing device and technical data for fraud detection, platform security and service analytics is in the legitimate interests of 35nd and its player community.
• Consent — where 35nd sends promotional communications about bonuses or new game launches, this is done only where you have provided explicit opt-in consent at registration or in your account settings.
• Legal obligation — processing and retaining KYC records and transaction histories for defined retention periods is required to comply with applicable anti-money laundering and financial record-keeping obligations.

Payment Data and Bangladesh Mobile Wallets

All deposits and withdrawals on 35nd are processed in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, and Bangladesh bank transfer. When you initiate a payment transaction, your transaction details are transmitted directly to the relevant payment provider (bKash, Nagad, your bank). 35nd receives a transaction confirmation and reference from the payment provider but does not at any point receive, store, or transmit your mobile wallet PIN, bank internet-banking password, or any equivalent credential.

35nd will never ask you to share your bKash PIN, Nagad PIN, bank password, or any OTP via any channel — email, SMS, live chat or telephone. If you receive any communication purportedly from 35nd requesting such credentials, treat it as fraudulent and notify us at [email protected] immediately.

Sharing Your Information

35nd does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. We share your data only in the following limited circumstances:

• Payment processors — bKash, Nagad, Rocket, Upay and banking partners receive only the minimum transaction data necessary to execute your deposit or withdrawal. These providers process your data under their own privacy policies and applicable regulations.
• Game providers — certified game studios (Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, Microgaming) receive anonymised session tokens necessary to deliver their games to your device. They do not receive your full name, national ID, or payment details.
• Legal and regulatory authorities — 35nd may disclose personal data where required to do so by applicable law, court order, or at the request of a law enforcement authority. In such cases, we will disclose only the minimum data necessary to comply with the legal requirement.
• Fraud prevention partners — anonymised risk signals (not your personal identity data) may be shared with industry fraud prevention services to protect the broader player community from fraudulent activity.

35nd does not transfer personal data to countries outside Bangladesh or the jurisdiction in which our servers operate except as described above. Where any such transfer is necessary, 35nd ensures that appropriate safeguards are in place to protect your data during transfer and in the destination jurisdiction.

Cookies and Tracking Technologies

35nd uses cookies and similar tracking technologies to operate the platform, maintain your session, and collect anonymised analytics. The following types of cookies are used:

• Essential cookies — required for the platform to function. These include session authentication cookies that keep you logged in during your visit and game-state cookies that preserve your in-game progress. Disabling essential cookies will prevent the platform from working correctly.
• Analytics cookies — collect anonymised, aggregated data about how players navigate the platform (pages visited, time on page, navigation path). No personally identifiable information is included in analytics data. 35nd uses this data internally to improve usability.
• Preference cookies — remember your platform settings such as language preference (English or Bengali) so that you do not need to reconfigure them on each visit.

Most modern browsers allow you to control cookies through your browser settings. You can set your browser to refuse cookies or delete existing cookies. Please note that disabling essential cookies will significantly impair the functionality of the 35nd platform and may prevent you from logging in or completing payment transactions.

Data Retention

35nd retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply: account and identity data is retained for the duration of your account and for a period of 5 years following account closure; transaction records (deposits, withdrawals, bet history) are retained for 5 years from the date of each transaction; KYC verification documents are retained for 5 years from account closure; analytics and technical logs are retained for a maximum of 13 months in aggregated form.

When your data is no longer required for any of the above purposes and no legal retention obligation applies, 35nd will securely delete or anonymise it so that it can no longer be attributed to you. You may request early deletion of your data subject to any overriding legal retention obligations — see Section 10 (Your Rights) for details.

Data Security

35nd implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit between your device and the 35nd platform; encrypted storage of sensitive personal data at rest; access controls that limit which staff members can access personal player data, on a need-to-know basis; regular security audits of the platform infrastructure; and automatic session timeout after a period of inactivity to reduce the risk of unauthorised access to unattended devices.

No data transmission over the internet or method of electronic storage is 100% secure. While 35nd takes all reasonable steps to protect your personal data, we cannot guarantee absolute security. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, 35nd will notify affected players promptly and take immediate steps to contain and investigate the incident.

Your Rights Over Your Personal Data

As a 35nd player based in Bangladesh, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered account username:

• Right of access — you may request a copy of all personal data 35nd holds about you. We will provide this within 30 calendar days of receiving your verified request.
• Right of rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. Account details such as your registered mobile number can also be updated directly through your account settings.
• Right to erasure — you may request that 35nd delete your personal data. We will comply where no overriding legal retention obligation applies. Note that KYC and transaction records must be retained for the statutory period even after account closure.
• Right to restrict processing — you may request that 35nd restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing.
• Right to withdraw consent — where processing is based on your consent (for example, promotional communications), you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.

35nd will respond to all data rights requests within 30 calendar days. In complex cases we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period.

Children and Minors

The 35nd platform is strictly restricted to individuals aged 21 years and above. 35nd does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will immediately delete that data and close the associated account. If you believe that a minor has registered on the 35nd platform, please notify us immediately at [email protected]. We take the protection of minors seriously and cooperate fully with any responsible gaming initiative aimed at preventing underage gambling in Bangladesh.

Changes to This Privacy Policy

35nd reserves the right to update or amend this Privacy Policy at any time. Where a material change is made to how we collect, use or share your personal data, we will provide reasonable advance notice via the platform homepage or by email to your registered address before the change takes effect. The effective date shown at the top of this Policy will be updated to reflect the date of the most recent revision.

Your continued use of the 35nd platform following any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must discontinue use of the platform and may request account closure by contacting [email protected].

Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 35nd handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 Bangladesh Standard Time (BST, UTC+6) business days.